Cancellation Policy
Some items in our store may be offered as a subscription, pre-order, or try-before-you-buy. This policy outlines how you can change or cancel these types of purchases.
Subscriptions
When you purchase a subscription, you will receive recurring deliveries based on the subscription duration and frequency you selected at checkout.
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Your payment details will be stored securely, and you will be charged automatically for each delivery cycle unless you choose to prepay in advance.
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Some subscriptions may auto-renew at the end of their term. If you do not wish to continue, you may cancel before the next billing cycle.
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You can manage, change, or cancel your subscription at any time. Your order confirmation email will include a link to your subscription management portal.
Please refer to our [Shipping & Refund Policy] for more information about returns and replacements.
Pre-Orders
When you place a pre-order, you are reserving an item that is currently out of stock or not yet released.
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We may collect no payment, a partial deposit, or full payment at checkout depending on the item.
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Your payment method may be stored securely, and the full or remaining balance will be charged once the product is ready to ship.
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You may cancel a pre-order that has not yet been fulfilled if payment was only partially collected.
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If the order has already shipped, it is no longer eligible for cancellation—but you may request a refund in accordance with our [Shipping & Refund Policy].
Try Before You Buy
For try-before-you-buy items, we will authorize your payment method before fulfilling the order.
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You will have a specified trial period to decide whether to keep the item.
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If the item is not returned within that time, your payment method will be charged the full purchase amount.
If you have any questions or need help managing your order, please contact us at info@trevecoffeelab.com. We’re here to help.