Shipping policy

1. General Terms

All purchases made through Trêve Coffee Lab’s official online store are subject to the terms outlined below. By placing an order, you agree to this Shipping & Refund Policy.

Estimated delivery times provided at checkout are not guaranteed and may be affected by circumstances beyond our control, including but not limited to:

  • Severe weather

  • Carrier disruptions (e.g., strikes, delivery network issues)

  • Holiday or high-volume periods

Such delays do not qualify for refunds or replacements.

2. Returns

Due to the perishable nature of coffee, we do not accept returns. However, your satisfaction matters to us.

If you are dissatisfied with your order and would like to try a different product, please email us at info@trevecoffeelab.com. We may offer a one-time courtesy replacement at our discretion.

3. Exchanges

We do not offer product exchanges at this time.

4. Failed Deliveries

  • If your package is marked as delivered by the carrier but you did not receive it, please contact us within 7 days of the delivery notification.

  • Orders shipped to incorrect or incomplete addresses provided by the customer are not eligible for refunds or replacements.

5. Damages & Defects

If your order arrives damaged or defective:

  • Email us at info@trevecoffeelab.com within 7 days of delivery with your order number, photos, and a description of the issue.

  • Once verified, we will offer a replacement of the same item.

6. Order Changes & Cancellations

We work quickly to process and ship orders. Once an order is placed:

  • Changes or cancellations are not guaranteed.

  • If you notice an error, contact us immediately. We’ll do our best to accommodate, but we cannot guarantee modifications once processing begins.

7. Bulk Orders & Resale

Trêve products are intended for personal use only. Resale or bulk purchasing is not permitted without prior written approval.

  • Orders of five (5) or more of the same item may be subject to cosmetic damage during shipping.

  • Such damage does not qualify for refund or return.

  • Any issues must be reported within 7 days of delivery.

8. Limitations of Liability

Trêve Coffee Lab is not responsible for:

  • Lost or stolen packages marked as delivered

  • Shipping delays caused by address errors or incomplete information

  • Damage caused by product misuse or unauthorized use

If you have questions or concerns about your order, please reach out to us at info@trevecoffeelab.com. We’re here to help make your experience with Trêve a positive one.